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Evidence Guide: AURSCA011 - Conduct online transactions in an automotive workplace

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AURSCA011 - Conduct online transactions in an automotive workplace

What evidence can you provide to prove your understanding of each of the following citeria?

Perform online transactions

  1. Workplace requirements for online sale of automotive products and services are confirmed
  2. Online personal authentication information is secured according to workplace requirements
  3. Appropriate online functions and processes to supply required automotive products and services are determined
  4. Technical difficulties in accessing and using online facilities are reported to online service provider
Workplace requirements for online sale of automotive products and services are confirmed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Online personal authentication information is secured according to workplace requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate online functions and processes to supply required automotive products and services are determined

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Technical difficulties in accessing and using online facilities are reported to online service provider

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Administer online transactions

  1. Online transaction is completed and purchased automotive product or service is dispatched according to terms of online transaction
  2. Records of transactions are completed and maintained according to workplace procedures
  3. Workplace records are compared with online records, and irregularities are reported according to workplace procedures
Online transaction is completed and purchased automotive product or service is dispatched according to terms of online transaction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Records of transactions are completed and maintained according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace records are compared with online records, and irregularities are reported according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review effectiveness of online transactions

  1. Automotive products and services rendered are reviewed to determine quality and timeliness of delivery in relation to advertised profile and content
  2. Customer feedback is analysed against online transaction history to determine customer satisfaction
  3. Any issues with service provider are reported to supervisor according to workplace procedures
Automotive products and services rendered are reviewed to determine quality and timeliness of delivery in relation to advertised profile and content

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customer feedback is analysed against online transaction history to determine customer satisfaction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Any issues with service provider are reported to supervisor according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Perform online transactions

  1. Workplace requirements for online sale of automotive products and services are confirmed
  2. Online personal authentication information is secured according to workplace requirements
  3. Appropriate online functions and processes to supply required automotive products and services are determined
  4. Technical difficulties in accessing and using online facilities are reported to online service provider
Workplace requirements for online sale of automotive products and services are confirmed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Online personal authentication information is secured according to workplace requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate online functions and processes to supply required automotive products and services are determined

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Technical difficulties in accessing and using online facilities are reported to online service provider

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Administer online transactions

  1. Online transaction is completed and purchased automotive product or service is dispatched according to terms of online transaction
  2. Records of transactions are completed and maintained according to workplace procedures
  3. Workplace records are compared with online records, and irregularities are reported according to workplace procedures
Online transaction is completed and purchased automotive product or service is dispatched according to terms of online transaction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Records of transactions are completed and maintained according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace records are compared with online records, and irregularities are reported according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review effectiveness of online transactions

  1. Automotive products and services rendered are reviewed to determine quality and timeliness of delivery in relation to advertised profile and content
  2. Customer feedback is analysed against online transaction history to determine customer satisfaction
  3. Any issues with service provider are reported to supervisor according to workplace procedures
Automotive products and services rendered are reviewed to determine quality and timeliness of delivery in relation to advertised profile and content

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customer feedback is analysed against online transaction history to determine customer satisfaction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Any issues with service provider are reported to supervisor according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Perform online transactions

1.1 Workplace requirements for online sale of automotive products and services are confirmed

1.2 Online personal authentication information is secured according to workplace requirements

1.3 Appropriate online functions and processes to supply required automotive products and services are determined

1.4 Technical difficulties in accessing and using online facilities are reported to online service provider

2. Administer online transactions

2.1 Online transaction is completed and purchased automotive product or service is dispatched according to terms of online transaction

2.2 Records of transactions are completed and maintained according to workplace procedures

2.3 Workplace records are compared with online records, and irregularities are reported according to workplace procedures

3. Review effectiveness of online transactions

3.1 Automotive products and services rendered are reviewed to determine quality and timeliness of delivery in relation to advertised profile and content

3.2 Customer feedback is analysed against online transaction history to determine customer satisfaction

3.3 Any issues with service provider are reported to supervisor according to workplace procedures

Required Skills and Knowledge

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Perform online transactions

1.1 Workplace requirements for online sale of automotive products and services are confirmed

1.2 Online personal authentication information is secured according to workplace requirements

1.3 Appropriate online functions and processes to supply required automotive products and services are determined

1.4 Technical difficulties in accessing and using online facilities are reported to online service provider

2. Administer online transactions

2.1 Online transaction is completed and purchased automotive product or service is dispatched according to terms of online transaction

2.2 Records of transactions are completed and maintained according to workplace procedures

2.3 Workplace records are compared with online records, and irregularities are reported according to workplace procedures

3. Review effectiveness of online transactions

3.1 Automotive products and services rendered are reviewed to determine quality and timeliness of delivery in relation to advertised profile and content

3.2 Customer feedback is analysed against online transaction history to determine customer satisfaction

3.3 Any issues with service provider are reported to supervisor according to workplace procedures

Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unit’s elements, performance criteria and foundation skills:

sell different automotive products or services online to three different customers

review effectiveness of online transactions, confirming that quality of products and services delivered met customer expectations.

Individuals must be able to demonstrate knowledge of:

key legal requirements relating to carrying out online transactions, including obligations under the Australian Consumer Law (ACL)

factors to be considered when calculating final price, including:

goods and services tax (GST)

sales, discounts and promotions

deposits and partial payments

types, application and operation of common electronic bill payment systems, including:

biller direct

bank aggregator

procedures for carrying out online transactions, including:

following bill payment system processes, including:

logging in

receiving orders

generating accounts

generating billing

dispatching goods, including tracking goods and confirming delivery

creating, maintaining and reconciling sales records

procedures for reviewing bill payment system, including:

assessing customer satisfaction

comparing costs of other providers.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

There is no Range of Conditions for this unit.